Shipping & Returns
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We are committed to creating a meaningful experience with every Crystal order. Please allow 3 to 5 business days for processing and dispatch as we put time and care into every package we send. Shipping charges are based on estimated order weight. All orders include a tracking number and shipping instructions are below.
areAustralia
Express Delivery $14 / 2-3 working days Once dispatched, dispatching your order may take up to 7 working days Standard AUD$12 / 2-3 working days Once dispatched, dispatching your order may take up to 7 working days
Internation
Prices vary by country. We will process your order within 2-3 working days; we are not responsible for how long Australia Post takes to deliver your mail. If your package is lost after delivery, please contact the Post Office directly. Within China, we will ship from Beijing, with SF Express shipping free of charge in 2-3 working days, and delivery in 1-3 days, except for remote areas.
Customized Order
We offer commissions on custom pieces so you can add the most unique and meaningful piece to your collection. Please contact us via (here is the email address you opened for me) for custom order inquiries.
Returns, Exchanges And Breakages
We accept change of mind requests for store credit or exchange Returns, Exchanges and Damage
We accept change of mind requests for store credit or exchange for a different item. You must notify us within 14 days of receiving your order. Please note the following exceptions.
Discounted items are final sales and
items that cannot be returned or exchanged must be returned in the original product packaging. There should be no obvious signs of wear or use. (Whether there is any trace of ownership is determined by our store) and all returns must be confirmed by our team before they can be sent to us.
If your order is lost or stolen after delivery, please contact the Post Office directly.
To initiate a return or exchange, please complete the following steps:
-Reply to your order confirmation email within 7 days of receiving your order, request a return or exchange and include the reason and photos Once you receive the return/exchange can be processed confirmation email, please include your name, order number and email address in your return package.
Refund
We do not offer refunds for changes of mind. We offer exchanges or store credit if you order incorrectly or change your mind. Please see return policy above.
Cancel
If your order has not shipped yet and you would like to add or exchange an item, please email me as soon as possible via (fill in the email address you gave me here).
Refunds
We do not offer refunds for changes of mind. We offer exchanges or store credit if you order incorrectly or change your mind. Please see return policy above.
Cancellation
If your order has not been shipped and you would like to add or exchange items, please contact us as soon as possible at (fill in your email address here)
. For any price differences, we will edit your order and invoice before shipping. Please be sure to order carefully as we are unable to cancel your order after payment has been made.
Wrong Item
Our goal is to provide our customers with the highest quality beads and products. Since most products are handmade, we understand that some faults may be beyond your control. We offer exchanges to ensure every product is perfect.
1. If you receive a product that you believe is defective, please send photos (email) as soon as possible so that our team can best assist you.CA,
Wholesale Opportunities
We welcome wholesale inquiries and we strive to connect with retailers we align with. If our values are aligned, please find our wholesale inquiry here.